Shipping policy

Shipping policy

Harvest Moon ships from Ericeira, Portugal. Every order is sent with a tracked service, and you'll receive an email with your tracking number as soon as your parcel is on its way.

Where we ship

We ship to Portugal, all countries of the European Union, the United Kingdom, Switzerland and Norway. If your country isn't available at checkout, we don't ship there yet. Write to us and we'll see what we can do.

Shipping costs

  • Portugal: €4.90
  • European Union: €8.50
  • United Kingdom, Switzerland and Norway: €8.50

Shipping is free on every order of €100 or more, to all the countries we ship to. You'll always see the shipping cost at checkout before you pay. All prices are in euros.

Processing and delivery times

We pack every order by hand and aim to send it within 1–3 business days. Once your parcel has left, delivery usually takes:

  • Portugal: 1–3 business days
  • European Union: 3–7 business days
  • United Kingdom, Switzerland and Norway: 5–10 business days, plus any time spent in customs

These are estimates from our carrier, CTT, and can't be guaranteed. Delivery can take longer around holidays and during busy periods.

Customs, duties and import taxes

Orders within the European Union travel without customs checks or extra charges.

Orders to the United Kingdom, Switzerland and Norway leave the EU customs area. When your parcel arrives, your country may charge import VAT, customs duties and a handling fee. These charges are not included in our prices or shipping costs, and they are paid by you to the carrier or customs authority. We recommend checking your country's rules before ordering.

If you refuse a parcel because of these charges, it will be returned to us. Once it arrives back, we'll refund the value of your items. The original shipping cost and any charges we are billed for the return can't be refunded.

Tracking your order

Your shipping confirmation email includes a tracking link. If your tracking hasn't changed for several days, get in touch and we'll check with CTT for you.

Address changes

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can change the address until your order has been shipped. If a parcel comes back to us because the address was incorrect or incomplete, we'll contact you to send it again, and the new shipping cost will be charged to you.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it has been lost, contact us as soon as possible with your order number and, for damage, a photo of the parcel and item. We'll open a claim with CTT and make sure you receive a replacement or a refund.

Returns

You can return your order within 14 days of receiving it. You'll find everything you need to know in our Refund policy.

Questions

Write to us at kellush99@gmail.com and we'll be happy to help.